Frequently Asked Questions (FAQs)
We are dedicated to delivering a luxury charcuterie experience with the highest quality ingredients, thoughtfully presented, elegantly packaged, and curated just for you. All meats and cheeses are cut fresh for optimum quality. We are a certified, licensed, and fully insured company.
-
Orders can be placed through our order form. All orders are subject to availability and confirmation. Once an order is placed, a confirmation email will be sent detailing the specifics, including pickup or delivery times.
-
We (usually) require a 72 hour notice. We ask for as much notice as possible for larger orders to ensure that we have the best and freshest supplies to fill your order to our very high standard.
-
We accept major credit cards and other approved payment methods, A 20% deposit is required at the time of booking, with the final payment due 10 days before the event.
-
Yes! We offer gluten-free, vegan, vegetarian, no pork, and no nut free. As you are going through our order form, let us know which options you need.
We will do our best to accommodate dietary. While we will take precautions, we cannot guarantee an allergen-free environment due to potential cross-contamination.
-
While we strive to meet custom requests, all ingredients are subject to availability. Some substitutions may occur with items of equal or higher value based on product availability.
-
Yes! We offer custom charcuterie boards, grazing tables, and artisanal spreads tailored to your preferences. Pricing will vary depending on the ingredients and size of the order.
If you have a special request, please let us know, and we will do our best to accommodate it, subject to availability. -
Yes, we offer both delivery and pickup options:
Delivery: Available within specified areas. Fees may apply, and delivery times will be confirmed upon order placement. We are not responsible for delays due to unforeseen circumstances or incorrect addresses.
Pickup: Orders must be collected at the agreed time and location. If not picked up within the specified timeframe, they are considered forfeited.
-
It is the customer’s responsibility to store and serve perishable food properly. For optimal freshness, we recommend serving within 2 hours of delivery or pickup.
Most grazing table items can be kept in the fridge and served up to 24 hours after delivery/pickup. Keep in mind that condensation will affect the texture of crunchy items.
-
Orders may be canceled within 24 hours of placement by emailing us at chefsmesa@chefsmesa.com. After this period, all payments are non-refundable.
Due to the perishable nature of our products, all sales are final, and no refunds, credits, or order modifications are allowed beyond the 24-hour cancellation window. If there are any issues with your order, you must notify us within 2 hours of delivery or pickup for review.
-
For charcuterie board purchases, we provide palm leaf boards as part of your order. For grazing tables, serving boards and display equipment are part of our rental inventory and must be returned within 24 hours after the event ends.
-
Each of our grazing pieces and boards is uniquely crafted. While we follow our signature style, variations in ingredients and arrangement may occur based on seasonality and availability.
For any other questions, feel free to reach out! We look forward to serving you a delicious and elegant charcuterie experience.